We are aware of the ongoing disruption affecting Microsoft 365 and Outlook email services and appreciate the inconvenience and uncertainty this is causing businesses.
Please be reassured that this is a wider Microsoft service issue, rather than a problem with your individual IT systems. Microsoft is responsible for restoring the affected services, and our team is closely monitoring the situation.
While we cannot directly speed up Microsoft’s recovery, we want to help you minimise disruption and keep your business communications secure.
What should you do?
Avoid creating alternative email accounts
Although setting up a temporary email account might seem like a practical solution, we strongly advise against doing so. Using alternative addresses can create confusion, complicate communications and potentially introduce security risks.
We recommend leaving your existing email accounts and settings unchanged while services are being restored.
Take extra care with urgent transactions
For our legal clients, particularly those managing property completions or financial transactions, we recommend taking additional precautions.
If you have a completion or other time-sensitive transaction scheduled, contact the relevant parties by telephone to explain the disruption and agree how you will communicate securely.
In particular:
- Do not act on unexpected emails claiming to come from a solicitor, colleague or other professional using an unfamiliar or personal email address.
- Verify any payment requests or changes to bank details by telephone using a number you already know and trust.
- Remind clients and other parties involved in transactions to take the same precautions.
These measures are particularly important during service disruptions, when unexpected changes to normal communication arrangements could make fraudulent messages more convincing.
Do you need to contact our support team?
We are already aware of the Microsoft service disruption and are monitoring developments, so there is no need to raise an additional support ticket simply to report that Outlook or Microsoft 365 email is unavailable.
However, if you suspect a security breach, receive a suspicious payment request or encounter an unrelated IT problem, please continue to contact our support team as normal.
What happens next?
Microsoft is responsible for resolving the underlying service disruption, and we will continue monitoring developments and sharing significant updates as information becomes available.
You can also check Microsoft’s official service status page for the latest information:
Please be aware that service restoration may happen gradually, so some users may regain access before others.
We understand how essential reliable email communication is to your business and appreciate your patience while services are restored.
Last updated: 13 November 2026, 11:00 am