Telecoms

A reliable and efficient way to manage your business communications.

Our hosted phone platform is built on a highly reliable and resilient infrastructure, with an impressive uptime of 99.99%. We operate from top-tier data centres ensuring your communications remain smooth and uninterrupted.

Your business benefits from:

Work fromAnywhere:

Transform any location into your office with our flexible Mobile and Computer Apps, offering full desk phone features to keep you connected on the go.

Swift Message Management:

Voicemail to Email Transcripts enable you to read messages at your convenience and respond quickly via email, enhancing response times.

Secure & Compliant Conversations:

Real-time Mid-Call Recording Redaction protects sensitive information, maintaining your compliance status and customer trust.

Increase Customer Satisfaction:

Reduce on-hold frustrations with our Call Queue Ring-Back service and use Call Sentiment Analysis to gauge customer satisfaction and proactively address issues.

We offer features as standard that are typically available at an additional cost.

Our package can include:

Mobile App

For those that need to make calls on the move: the app holds all of the features of a desk phone in your pocket, whilst the desktop app allows you to make and receive calls and access analytics.

Call Queue Ring-Back

Offers callers the option to receive a callback, keeping their place in the queue, rather than waiting on hold. This improves customer experience and managing peak call volumes.

Mid-Call Recording Redaction

Allows sensitive information such as card details to be removed from call recordings in real-time. This helps to maintain compliance with privacy regulations.

Voicemail to Email Transcript

Automatically converts and transcribes voice messages to text and emails them to the recipient. This enables quick review of messages with the possibility to reply via email whilst on the phone or otherwise unable to take a call.

Call Sentiment Analysis

Uses AI to analyse customer emotions and tone of voice during calls. This can be used to help identify satisfaction levels for you to report on or prevent potential issues before they escalate.

Conversational Call Transcription

Converts phone calls to searchable text, making it easy to reference past conversations and analyse communication patterns.

Live Wall Boards and Analytics

Keep everyone on track and your performance in focus with our easy-to-use analytics and wall boards. Monitor key metrics at a glance with customisable dashboards that display the data you care about most. Set up alerts to notify you when certain thresholds are reached, helping you stay proactive.

Over
6 Million Users
 trust this award
winning platform.

Additional Features

Holiday Routing
Automatically redirects calls during holidays or closed periods to appropriate destinations or particular messages, ensuring callers receive proper handling even when office is closed.
Provides valuable documentation and protection for both customers and employees by capturing phone conversations for quality assurance, training, and compliance purposes.
Allows employees to log into any phone in the office and receive their calls, supporting flexible seating arrangements and remote work.
Automatically blocks calls from numbers that hide their caller ID, reducing unwanted or suspicious calls.
Creates automated menu systems to route callers efficiently and provide basic information about the set menu options without human intervention. This means that you can ensure calls are put through to the people best placed to deal with their specific need.
Single Sign On
Enables users to access all phone system features with one set of login credentials, improving security and reducing password management overhead.
Allows callers to leave messages when recipients are unavailable, ensuring important communications aren’t missed.
Controls access to specific calling features or external lines through unique codes. This can prevent the ability to make international calls or any other calls that may incur a cost without prior authorisation.
Allows customisation of outbound caller ID information, maintaining consistent business identity across different devices.
Provides automated menu systems in multiple different languages. This helps to serve diverse customer bases more effectively.
Usage Stats
Tracks system utilisation, helping identify peak periods, resource needs, and usage trends for better capacity planning.
Identifies and filters potential spam calls, reducing time wasted on unwanted communications.
Provides a searchable list of employees, clients and departments, making it easier for callers to reach the right person.
Shows real-time status of other extensions, helping users see colleague availability before transferring calls.

Organises and stores contact information within the handset or portal for quick access, improving efficiency in reaching contacts. The directory can also be easily searched for specific contacts.

 

Would you like to speak to a connectivity expert?

Call us on 0203 096 2220 or email hello@exi-go.com to speak to a business technology expert about how we can get your business better connected.

Contact Us
Secret Link