What was the challenge/objective?
The client was established in 2018 to provide expert legal services to individuals and businesses. The founders, Izabela Hart and Nicola Ford, had secured premises, staff and finance but needed an IT infrastructure in order to trade. As a new company, there was no existing IT system, and the business needed everything from an internet connection and cables to hardware and cloud systems.
Once established, the client went from strength to strength, and rapid expansion followed. To meet demand, they needed IT support to get new team members up and running, employ contractors and enable remote workers while remaining compliant and secure.
What was the solution?
Exi-Go sourced all necessary hardware, organised internet connections, configured equipment and installed all computers and phone systems. The client were set up with a secure cloud system with off-site back-up from day one, which provided flexibility when needed.
Exi-Go paid particular attention to ensuring that the right security was in place to accommodate the flexible business model that Hart Ford wanted to adopt: contractors and remote working were easy to implement and met compliance standards.
What were the results?
The client began with a fully operational IT setup from day one, avoiding delays in implementation.
When the pandemic forced remote working, they quickly adapted with minimal disruption to their team and clients. They also met growing demand by hiring new staff and contractors while staying secure and compliant.
As they grew, the client adopted LEAP cloud-based practice management software, with Exi-Go supporting the transition.
To handle busy phone lines, Exi-Go customised the phone system to manage calls and meet demand effectively.
At every stage of the client’s journey, Exi-Go provided tailored technology solutions to support their evolving needs.
“Exi-Go provided us with a seamless IT solution from day one. With their expertise, we had a fully functional IT infrastructure in place, ensuring smooth operations and allowing us to focus on serving our clients. During the pandemic, we seamlessly transitioned to remote working without disruptions. Their support and custom phone system have been instrumental in managing our caseload and meeting client demands. We highly recommend Exi-Go for reliable and efficient IT services.”
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